Privacy Policy

Last updated: November 22, 2025

1. Introduction

Welcome to CharacterX. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "App"). It also tells you about your privacy rights and how the law protects you.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to, your email address, username, and other similar information.
• Usage Data: We may also collect information that your device sends whenever you use our App ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), device type, operating system version, the time and date of your use, and other diagnostic data.
• User-Generated Content: We collect the content you create within the App, including the characters you design, their backstories, and the conversations you have with them ("User Content"). This is essential for the core functionality of the App.

3. How We Use Your Information

CharacterX uses the collected data for various purposes:

• To provide, operate, and maintain our App.
• To manage your account and provide you with customer support.
• To improve, personalize, and expand our App. We use conversation data to train and refine our AI models to provide a better, more engaging experience. All data used for training is anonymized to the extent possible.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the App, and for marketing and promotional purposes.
• To ensure the safety and security of our App and our users, including by detecting and preventing fraudulent or malicious activity.
• To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers: We may share your personal information with third-party vendors, consultants, and other service providers that we employ to perform tasks on our behalf. These companies include our hosting providers and analytics providers.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: char@infisynth.store